Refund & Returns Policy

Hassle-Free Returns for Your Peace of Mind

At GenLab Meds, customer satisfaction is our priority. We are committed to providing high-quality research peptides, and we stand behind the integrity of every product we offer. If you encounter any issues with your order, our refund and return policy is designed to make the process simple and transparent.

Our Return Policy

We accept return requests under the following conditions:

✔ Item received is damaged, defective, or incorrect
✔ Product remains unused and in original condition
✔ Return request is submitted within 7 days of delivery

To initiate a return, please contact our support team with your order number and product details.

Refund Eligibility

Refunds may be issued if:

  • The product arrives damaged during shipping

  • You receive the wrong item

  • The product does not meet our quality standards

Once approved, refunds are processed within 3–5 business days to the original payment method.

Non-Returnable Items

Due to the nature of research peptide products, we are unable to accept returns in the following cases:

  • Opened or used products

  • Incorrect orders placed by the customer

  • Products not stored properly after delivery

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery. Include clear photos of the product and packaging so we can quickly resolve the issue.

We will offer either:

✔ A replacement product
✔ A full or partial refund

Why Shop With GenLab Meds?

We understand that trust is essential when you buy peptides online, which is why we focus on:

✔ Reliable product quality
✔ Secure packaging and shipping
✔ Transparent policies
✔ Responsive customer support

Our goal is to ensure every customer has a smooth and confident purchasing experience.

Need Help With Your Order?

If you have any questions about your return or refund, our team is here to help.

 Contact us anytime for support with your order, product inquiries, or assistance.

Continue Shopping Our Research Peptides

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