GenLab Meds Refund and Returns Policy
Review the GenLab Meds refund and returns policy, including the 48-hour reporting period for damaged or incorrect orders, eligible seven-day returns, return shipping and refund timing.
Please inspect your order promptly after delivery. This policy explains the separate reporting periods for damaged or incorrect deliveries and other eligible return requests.
Damaged, Defective or Incorrect Orders: Report Within 48 Hours
If an item arrives damaged, defective or different from what was ordered, contact GenLab Meds within 48 hours of delivery. Include the order number and clear photographs of the product, label, outer packaging and shipping damage.
After review and approval, GenLab Meds may provide a replacement, full refund or partial refund depending on the issue. GenLab Meds pays reasonable return-shipping costs for an approved return caused by an incorrect, damaged or defective item.
Other Eligible Return Requests: Submit Within 7 Days
For a return that is not based on shipping damage, defect or fulfillment error, contact support within seven calendar days of delivery. The item must remain unopened, unused, in its original condition and in the original packaging.
Do not send a product back without written return authorization and return instructions from GenLab Meds. Unauthorized returns may not be accepted.
Items That Cannot Be Returned
- Opened, used, altered or partially consumed products
- Products stored contrary to the label or provided handling information
- Items returned without authorization
- Items outside the applicable reporting period
- Customer ordering errors, unless support approves an exception in writing
Return Shipping
GenLab Meds pays reasonable return shipping for approved returns resulting from an incorrect, damaged or defective item. Return shipping for customer ordering errors, unauthorized returns or discretionary returns is not covered unless support agrees otherwise in writing.
Refund Timing
When a refund is approved, it is generally issued to the original payment method within three to five business days after the required review or returned-item inspection. Your bank or payment provider may require additional processing time before the credit appears.
How to Request Assistance
- Use the contact page to reach order support.
- Provide the order number and a concise description of the issue.
- For damage, defects or incorrect items, attach clear photographs.
- Wait for written authorization and return instructions before shipping anything.
This policy applies to purchases made directly through GenLabMeds.com. It does not limit rights that cannot legally be excluded under applicable law.
Return Shipping Fees
GenLab Meds covers return-shipping costs for approved returns involving an item that arrived damaged, defective, or incorrect. After the return request is approved, our support team will provide the return-shipping instructions. Customers should not send a product back before receiving approval.
Opened or used products, incorrectly ordered products, and products stored improperly remain non-returnable under the conditions stated above.
