GenLab Meds Refund and Returns Policy
Last updated: September 12, 2026
This policy explains how to report a damaged, defective or incorrect item and how other eligible return requests are handled.
Damaged, defective or incorrect orders
Contact GenLab Meds within 48 hours of delivery. Include the order number, affected product and clear photographs of the item and packaging. Do not discard the item or packaging until support provides instructions.
Other eligible return requests
Contact support within seven days of delivery. To be considered, the product must be unopened, unused, in its original condition and suitable for return. Authorization is required before sending any item back.
Non-returnable items
Opened or used products, unauthorized returns, products stored improperly after delivery and customer ordering errors are generally not eligible unless support confirms otherwise in writing.
Return shipping
GenLab Meds pays reasonable return shipping for an approved return caused by an incorrect, damaged or defective item. Support will provide a return label or written reimbursement instructions. Return shipping for an unauthorized return or customer ordering error is not covered unless support confirms otherwise in writing.
Resolution and refunds
After review, an eligible claim may be resolved with a replacement, full refund or partial refund as appropriate. Approved refunds are normally initiated within three to five business days after the required review or returned item is received. Banks and payment services may require additional processing time.
Order changes and carrier delays
Contact support promptly if an order needs correction. Changes cannot be guaranteed after processing begins. Carrier transit estimates are not guaranteed arrival dates, and delays alone do not automatically qualify an order for a refund.
Start a request
Email genlab@genlabmeds.com or use the contact page. Include your order number, a concise description and any requested photographs. Never send passwords or complete payment credentials.
Return Shipping Fees
GenLab Meds covers return-shipping costs for approved returns involving an item that arrived damaged, defective, or incorrect. After the return request is approved, our support team will provide the return-shipping instructions. Customers should not send a product back before receiving approval.
Opened or used products, incorrectly ordered products, and products stored improperly remain non-returnable under the conditions stated above.
